Client Services
How Can We Help?
Frequently Asked Questions
How long does shipping take?
All US orders ship free via 2-day tracked courier. Orders placed before 2 PM ET ship the same business day.
What materials do you use?
Full-grain and vegetable-tanned leathers, 316L horological steel, Supima cotton, and extra-fine merino wool. Every material is chosen for longevity, not seasonality.
Do you ship internationally?
Currently we ship within the United States only. International shipping is planned — join the newsletter to be notified.
How do sizes run?
Footwear runs true to US sizing. Apparel follows a tailored modern fit — size up for a relaxed silhouette.
Shipping & Returns
Every order ships free with 2-day US delivery, fully tracked and insured from our warehouse to your door.
Returns are effortless: you have 30 days from delivery to return any unworn item in its original packaging. Start a return from your account page or contact us — we send a prepaid label and refund within 5 business days of receiving the item.
Track Your Order
Your tracking number is emailed the moment your order ships. Order tracking will appear here once the order system is connected.
Contact Us
Terms of Service
Placeholder — replace with your reviewed terms before launch. Typical sections cover: acceptance of terms, product descriptions and pricing accuracy, order acceptance and cancellation rights, limitation of liability, and governing law.
Privacy Policy
Placeholder — replace with your reviewed policy before launch. Typical sections cover: what data is collected (orders, email, analytics), how it is used, third-party processors (payment, shipping, email), cookie usage, and how customers can request deletion of their data.
Warranty
All Monaliza goods carry a 2-year warranty against defects in materials and craftsmanship. Normal wear, misuse, and accidental damage are not covered. Contact us with your order number and photos to open a claim.